Shipping & Returns

Shipping

• Processing Time: Most orders ship within 1–3 business days.

• Shipping Rates:

  • $249 or less → Standard rates apply.

  • $250–$1,000 → Free Ground Shipping (U.S. only).

  • $1,000+ → Free 2nd Day Shipping (U.S. only).

  • $5,000+ → Free Next Day Shipping (U.S. only).

• Signatures: A signature is required for insured packages. If you waive this, you accept responsibility for loss, theft, or damage.

• PO Boxes: We do not ship to P.O. boxes.

• International: At this time, we only ship within the United States.

Returns & Exchanges

We want you to love your purchase. If for any reason you are not satisfied, you may return eligible items under these conditions:

How to Start a Return

• Email concierge@departmentnashville.com within 24 hours of delivery.

• We’ll confirm eligibility and email you a return label.

• Items sent back without approval or using a different label will not be accepted.

For Online Purchases

• Eligible items may be returned for online store credit only.

• Credit must be used online and cannot be redeemed in-store.

• Exchange requests must be received within 7 business days of delivery.

For In-Store Purchases

• Items may be returned for refund within 48 hours only or in-store credit within 14 days.

• Store credit cannot be applied to online orders.

Item Condition

• Returned items must be unworn, in pristine condition, and in original packaging.

Special Orders & Altered Items

• Final sale.

• Includes pieces made to order, customized, or altered.

Refunds & Shipping

• Refunds (if applicable) are issued only to the original form of payment.

• Shipping fees are non-refundable and will be deducted from credits/refunds.

Repairs

If your item arrives damaged or needs repair over time, email us a photo at concierge@departmentnashville.com.

• We’ll provide a repair estimate and timeline.

• Designer or local repair fees + shipping may apply.

Lost or Stolen Packages

• Orders shipped with signature required and lost/stolen before signature → covered by insurance.

• After signature → Department LLC is not responsible.

• If you waive the signature requirement → the sale is final, and we are not responsible for any loss or theft.